About
Hey there! Welcome to my self-hosted website. This is an end-to-end infrastructure project running on a bare-metal Linux server in my apartment. Click on "About This Project" or "Grafana Snapshot" to learn more.
Experience
monday.com
New York, NY
IT Generalist
April 2026 - Present
Senior IT Help Desk
August 2024 - April 2026
- Resolve Tier I-III ticket intake and triage, troubleshooting MacOS hardware and software issues both on-site to maintain system uptime
- Led AI adoption across the organization, developing and implementing automation solutions that enhanced productivity for internal products and teams
- Deployed secure just-in-time access systems using role-based access control and SAML authentication to strengthen security and enforce least privilege principles
Technical Support Engineer (Remote)
Audio Design Desk (ADD)
January 2021 - August 2024 | West Hollywood, CA
- Provided first response technical troubleshooting and resolution for a 4,400+ user SaaS production environment
- Analyze platform logs and review associated code to diagnose problems
- Handled backend license changes via API and scripting
- Built internal documentation to fill knowledge gaps and enable faster resolutions
Audio Visual Technician (Part-time)
Cutting Room & Clive Davis Institute of Recorded Music
September 2021 - January 2025 | New York, NY
- Conducted training sessions for users on new and existing technology and software
- Worked cross-functionally across departments to coordinate conferences, events and meetings requiring AV assistance
- Oversaw technical operations of analog and digital audio recording equipment across multiformat studio facilities, including Dante, Zoom, and Crestron Video Systems
- Rewired AV rack equipment and diagnosed and improved patch bay configurations in studios
Skills
DevOps
Docker
Kubernetes
Shell Scripting
Grafana
Git
Linux
CI/CD
Networking
VPN
Cisco Meraki
OSI Model
DNS
Multi Cloud
System Admin
Jamf
Slack
Okta
n8n
Workato
Ubuntu
IAM
IT Automations
Certifications
Education
M.M. in Music Technology
New York University
B.S. in Communications & Integrated Technology
Ohio University (Cum Laude)