Zal Colah

Senior IT Help Desk

• Serve as technical liaison for enterprise SaaS integrations, owning REST API, SSO/SAML and OAuth troubleshooting across Okta, monday.com and Azure AD
• Author playbooks and knowledge-base documentation to support global IT teams to improve operational clarity
• Lead AI enablement initiatives across the organization, designing and implementing automation solutions that drive measurable productivity gains for internal products and cross-functional teams
• Deploy secure just-in-time access systems leveraging RBAC and SAML authentication, strengthening security posture and enforcing least privilege principles

Technical Support Engineer (Remote)

• Provided first response technical troubleshooting and resolution for a 4,400+ user SaaS production environment and follow- through of customer issues and inquiries
• Developed deep product expertise through curiosity and self-driven learning, identifying root causes of recurring issues and working closely with various teams to drive product, process and service improvements
• Improved team efficiency by creating automations, scripts and building internal documentation to fill knowledge gaps and enable faster resolutions

Audio Visual Technician (Part-time)

• Conducted training sessions for users on new and existing technology and software
• Worked cross-functionally across departments to coordinate conferences, events and meetings requiring AV assistance
• Oversaw technical operations of analog and digital audio recording equipment across multiformat studio facilities, including Dante, Zoom, and Crestron Video Systems
• Rewired AV rack equipment and diagnosed and improved patch bay configurations in studios

M.M. in Music Technology

B.S. in Communications & Integrated Technology